Kevin Bishop was instrumental in identifying the source of interference affecting large areas covered by the wireless network within the school, preventing reliable connection to the network. He also assists in addressing the interference and working with our partners to identify, test and remove the issue. The network is now usable throughout the school as it should have been from the outset, with minimal expenditure.
In the role of Acting IT Director, Kevin has helped the business address a number of issues around website development, maintenance, hosting and internet connectivity. Kevin continues to be a useful reference for any ongoing IT questions and issues.
Sprint integration - Case study 1:
Our customer in London suffered a hardware failure on a multiplexor on a leased line connection to Aberdeen. The client could not find any company, including the big telecom companies, prepared to investigate as the equipment was so old. The client was investigating options for replacement but was not ready to proceed just yet. Kevin agreed to investigate, based on past experience with similar equipment. He identified the issue as a hardware failure at the Aberdeen end, travelled to Aberdeen and managed to repair the old multiplexor using spare parts available on the customer site. He also liaised with the telecom provider when they repeatedly failed to resolve issues on the leased line, expediting the resolution.
Sprint integration - Case study 2:
We asked Kevin to visit one of our customers who was experiencing a number of unusual network issues, but whenever we investigated the issues, they seemed to disappear. As an independent consultant, Kevin liaised directly with the customer and visited the site. He was able to identify several potential issues affecting the server and gave us some areas to focus our resources on, while also helping to manage the expectations of a frustrated customer. The network is now running more reliably and the customer is a lot happier.